MAKKAH: Emotional distress, communication problems and incompatible roommate issue are among the complaints received by Tabung Haji (TH) during haj season.
TH Counselling Manager Mohammad Hanif Napi said some pilgrims could adjust quickly and get along well with their roommates but some were facing a hard time to the extent of experiencing stress and anxiety.
He said once a complaint was lodged, his team would call the complainant for a counselling session, during which the complainant would be given advice and motivation to stick to their original purpose of being in the Holy Land.
"Normally, the incompatible roommate issue is quite dominant among both male and female pilgrims here. Some have shown symptoms of anxiety and had sought psychiatric treatment even before their departure to the Holy Land but it still persists here.
"Some did not even have that problem back in Malaysia but still suffer from anxiety when they are here, which is probably due to surrounding factors. If their condition needs further observation, we will make the necessary arrangements with specialist doctors," he told reporters when met at the Abraj Al Janadriyah building here where TH haj operation headquarters is located.
HAJI-COUNSELLING 2 (LAST) MAKKAH
Mohammad Hanif said although the number of complaints received was relatively small, it was still being viewed seriously to ensure that the pilgrims had peace of mind to complete their pilgrimage.
In fact, he said the team also provides a room-to-room counselling service.
"Proper preparation in terms of mental and psychological health while performing haj is very important," he said.
Mohammad Hanif, who has eight-year experience in counselling management, said some pilgrims may encounter sudden stress, such as receiving news of the death of a family member back home and would need moral support to continue performing the haj.
In such a situation, he said the counselling team will work together with the haj guides and facilitators (PIHTAS) team to help the pilgrims.
Meanwhile, TH counsellor Khodrulnada Mohamad said that based on her experience, most of the complaints were solved, except those which involved psychiatric treatment as it would take some time.
She said the room-to-room counselling service was also effective and the confidentiality of the complainant is always maintained.
-- BERNAMA
Bernama
Fri Jun 17 2022
![Emotional distress, incompatible roommate issue among complaints received from pilgrims Emotional distress, incompatible roommate issue among complaints received from pilgrims](https://resizer-awani.eco.astro.com.my/tr:w-177,h-100,q-100,f-auto/https://img.astroawani.com/2022-06/81654860339_TBJEMAAHHAJI.jpg)
Emotional distress, communication problems and incompatible roommate issue are among the complaints received by Tabung Haji (TH) during haj season, TH Counselling Manager Mohammad Hanif Napi said. - BERNAMA
![Faisal Halim bukti 'pendekar' sejati - Irfan Bakti Faisal Halim bukti 'pendekar' sejati - Irfan Bakti](https://resizer-awani.eco.astro.com.my/tr:w-177,h-100,q-100,f-auto/https://img.astroawani.com/2024-08/81723294016_FaisalHalim.jpg)
Faisal Halim bukti 'pendekar' sejati - Irfan Bakti
Faisal Halim layak dilabel pejuang sejati apabila mampu bangkit walaupun berdepan trauma selepas menjadi mangsa simbahan asid pada Mei lalu.
![Polis mohon bantuan kesan Raisya Rasyiqah Polis mohon bantuan kesan Raisya Rasyiqah](https://resizer-awani.eco.astro.com.my/tr:w-177,h-100,q-100,f-auto/https://img.astroawani.com/2024-08/61723705839_TBHilang.jpg)
Polis mohon bantuan kesan Raisya Rasyiqah
Polis memohon bantuan orang ramai mengesan seorang remaja perempuan berusia 15 tahun yang dilaporkan hilang di Beranang, Selangor.
![Simbah cat merah, orang suruhan ah long didenda RM3,000 Simbah cat merah, orang suruhan ah long didenda RM3,000](https://resizer-awani.eco.astro.com.my/tr:w-177,h-100,q-100,f-auto/https://img.astroawani.com/2024-08/51723705134_TBAhLong.jpg)
Simbah cat merah, orang suruhan ah long didenda RM3,000
Seorang orang suruhan ah long mengaku bersalah atas pertuduhan menyimbah cat merah di rumah keluarga peminjam, Januari lalu.
![Latihan berstruktur sektor ekonomi digital berjaya stabilkan pendapatan, perniagaan asnaf Latihan berstruktur sektor ekonomi digital berjaya stabilkan pendapatan, perniagaan asnaf](https://resizer-awani.eco.astro.com.my/tr:w-177,h-100,q-100,f-auto/https://img.astroawani.com/2024-08/51723705177_TBMyREF.jpg)
Latihan berstruktur sektor ekonomi digital berjaya stabilkan pendapatan, perniagaan asnaf
Lebih daripada 30 asnaf bersama ahli keluarga mereka telah diraikan di Majlis Graduasi MyREF Hijrahpreneur Skills Program (MyREF HSP) di Auditorium High Impact Research, Universiti Malaya.
![Polis sahkan pemain bola sepak bawa kerambit sebagai suspek kes baling bom petrol Polis sahkan pemain bola sepak bawa kerambit sebagai suspek kes baling bom petrol](https://resizer-awani.eco.astro.com.my/tr:w-177,h-100,q-100,f-auto/https://img.astroawani.com/2024-08/71723704577_RusdiMohdIsa.jpg)
Polis sahkan pemain bola sepak bawa kerambit sebagai suspek kes baling bom petrol
Polis telah mengenal pasti seorang pemain bola sepak yang ditahan kerana membawa kerambit ke padang bola, sebagai suspek kes baling bom petrol di sebuah pusat hiburan di ibu negara.
![Bernama, Perkeso meterai MoU, manfaat 493 pengamal media sambilan Bernama, Perkeso meterai MoU, manfaat 493 pengamal media sambilan](https://resizer-awani.eco.astro.com.my/tr:w-177,h-100,q-100,f-auto/https://img.astroawani.com/2024-08/71723703465_TBperkeso.jpg)
Bernama, Perkeso meterai MoU, manfaat 493 pengamal media sambilan
Bernama dan Perkeso menandatangani MoU bagi memperluas perlindungan sosial kepada pengamal media sambilan (stringers) melalui Skim Keselamatan Sosial Pekerjaan Sendiri (SKSPS).
![RADIO 360: Integrasi teknologi kumpul maklumat, data lebih komprehensif RADIO 360: Integrasi teknologi kumpul maklumat, data lebih komprehensif](https://resizer-awani.eco.astro.com.my/tr:w-177,h-100,q-100,f-auto/https://img.astroawani.com/2024-08/81723701143_TBastro.jpg)
RADIO 360: Integrasi teknologi kumpul maklumat, data lebih komprehensif
RADIO 360 merentasi 11 stesen radio Astro yang boleh diakses di aplikasi SYOK termasuk Era, Sinar, Gegar, Hitz, Mix, My dan Raaga.
AWANI Ringkas: Pemain bola bawa kerambit juga suspek baling bom petrol
Ikuti rangkuman berita utama yang menjadi tumpuan sepanjang hari di Astro AWANI menerusi AWANI Ringkas.
![Enam mengaku tidak bersalah culik warga China Enam mengaku tidak bersalah culik warga China](https://resizer-awani.eco.astro.com.my/tr:w-177,h-100,q-100,f-auto/https://img.astroawani.com/2024-08/81723702959_TBMahkamahSesyen.jpg)
Enam mengaku tidak bersalah culik warga China
Sepasang suami isteri dan empat individu didakwa menculik seorang lelaki warga China untuk mendapatkan wang tebusan berbentuk mata wang kripto.
![Bursa gantung jualan singkat SP Setia Bursa gantung jualan singkat SP Setia](https://resizer-awani.eco.astro.com.my/tr:w-177,h-100,q-100,f-auto/https://img.astroawani.com/2024-07/61722341186_BursaMalaysia.jpg)
Bursa gantung jualan singkat SP Setia
Bursa Malaysia menggantung jualan singkat SP Setia Bhd bagi baki tempoh hari ini selepas penyusutan harga yang ketara.