UNITED Airlines Chief Executive Oscar Munoz said less than one passenger was involuntarily denied boarding per 23,000 on an average last year, responding to questions from lawmakers regarding the rough removal of a passenger from one of its flights.
The airline uses offers to encourage volunteers to deboard a plane and had 16 volunteers for each passenger who had to be involuntarily denied boarding, Munoz said in the letter to the U.S. Senate Commerce Committee late on Wednesday.
Last year, United involuntarily denied boarding to 3,765 customers across more than 86.8 million mainline passengers in the airline, Munoz said.
The airline had a Thursday deadline from the committee to answer detailed questions about the incident on United Flight 3411, from which 69-year-old Vietnamese-American doctor David Dao was dragged off by airport security officers to make space for the four crew members on the flight.
Dao was hospitalized and, according to his lawyer, lost two front teeth, broke his nose, and suffered a concussion, and will likely sue the airline.
The flight from Chicago to Louisville on April 9 saw the four Republic Airlines crew members arrive at the gate around the time of boarding and United offered increased compensation for volunteers onboard due to the last minute nature of the request, Munoz said in the letter to the Senate committee.
When the request for volunteers was unsuccessful, the United crew followed an "involuntary denied boarding process," he added.
Four passengers were then selected to deboard the plane, with fare class and domestic itineraries as the deciding factors.
Separately, United Airlines said on Thursday it would offer passengers who volunteer to forfeit their seats on overbooked flights up to $10,000 and limit the use of law enforcement to safety and security issues alone.
The company also said traveling crews are to be booked onto a flight 60 minutes before departure.
Reuters
Thu Apr 27 2017
![United Airlines CEO answers lawmakers on passenger dragging incident United Airlines CEO answers lawmakers on passenger dragging incident](https://resizer-awani.eco.astro.com.my/tr:w-177,h-100,q-100,f-auto/http://img.astroawani.com/2017-04/61491968043_OscarMunoz.jpg)
Niaga AWANI: [Transisi tenaga] Cabaran besar menanti Malaysia
Fokus perubahan tenaga yang Malaysia mahu laksanakan hadir dengan cabaran yang besar dan memerlukan bukan sahaja iltizam politik, sebaliknya sistem utuh dan kerjasama pelabagai pihak khususnya sektor korporat.
AWANI Pagi: Keselamatan kebakaran dalam pemasangan panel solar atas bumbung
[LANGSUNG] Fokus #AWANIpagi 17 Julai 2024 8.30 pagi,
Diskusi 8.30 pagi Rabu bersama PgB Muhamad Zahin Ishak, Pegawai Cawangan Perakuan Keselamatan Kebakaran, Bahagian Keselamatan Kebakaran, Jabatan Bomba dan Penyelamat Malaysia membincangkan antaranya langkah-langkah keselamatan utama yang perlu diambil semasa pemasangan panel solar atas bumbung untuk mengurangkan risiko kebakaran.
Diskusi 8.30 pagi Rabu bersama PgB Muhamad Zahin Ishak, Pegawai Cawangan Perakuan Keselamatan Kebakaran, Bahagian Keselamatan Kebakaran, Jabatan Bomba dan Penyelamat Malaysia membincangkan antaranya langkah-langkah keselamatan utama yang perlu diambil semasa pemasangan panel solar atas bumbung untuk mengurangkan risiko kebakaran.
![Guna AI, sunting gambar rakan wanita jadi bogel Guna AI, sunting gambar rakan wanita jadi bogel](https://resizer-awani.eco.astro.com.my/tr:w-177,h-100,q-100,f-auto/https://img.astroawani.com/2024-07/51721173465_tblelakiditahanAI.jpg)
Guna AI, sunting gambar rakan wanita jadi bogel
Media tempatan melaporkan, sekitar 20 wanita telah diubah gambar mereka kepada foto bogel.
![Bekalan elektrik terputus, 165,000 penduduk Toronto terjejas banjir Bekalan elektrik terputus, 165,000 penduduk Toronto terjejas banjir](https://resizer-awani.eco.astro.com.my/tr:w-177,h-100,q-100,f-auto/https://img.astroawani.com/2024-07/61721173401_tbfloodedsectionD.jpg)
Bekalan elektrik terputus, 165,000 penduduk Toronto terjejas banjir
Banjir juga menyebabkan beberapa kenderaan di bandar itu terkandas di jalan yang ditenggelami air berhampiran Jambatan Dundas.
![Dua warga AS antara yang ditemui maut di hotel Thailand Dua warga AS antara yang ditemui maut di hotel Thailand](https://resizer-awani.eco.astro.com.my/tr:w-177,h-100,q-100,f-auto/https://img.astroawani.com/2024-07/41721172424_tbGrandHyattErawan.jpg)
Dua warga AS antara yang ditemui maut di hotel Thailand
Menurut polis Thailand, kesemua mangsa adalah berketurunan Vietnam, dengan dua daripadanya membawa pasport AS.
AWANI Pagi: Berita tumpuan & menarik di astroawani.com [17 Julai 2024]
[LANGSUNG] Fokus #AWANIpagi 17 Julai 2024 7.30 pagi,
Antara fokus Awani Pagi bersama Nursyazwani Saiful Sham & Azib Zikry
1. Keluarga Nur Farah Kartini mohon henti keluar kenyataan guris hati
2. Kim Pan-gon akui akan rindui sokongan rakyat Malaysia
3. Astro penyiar rasmi Sukan Olimpik Paris 2024
Antara fokus Awani Pagi bersama Nursyazwani Saiful Sham & Azib Zikry
1. Keluarga Nur Farah Kartini mohon henti keluar kenyataan guris hati
2. Kim Pan-gon akui akan rindui sokongan rakyat Malaysia
3. Astro penyiar rasmi Sukan Olimpik Paris 2024
![Langkah menoktahkan kemiskinan tegar di Sabah antara tumpuan Dewan Rakyat Langkah menoktahkan kemiskinan tegar di Sabah antara tumpuan Dewan Rakyat](https://resizer-awani.eco.astro.com.my/tr:w-177,h-100,q-100,f-auto/https://img.astroawani.com/2024-03/51710125896_BangunanParlimen.jpg)
Langkah menoktahkan kemiskinan tegar di Sabah antara tumpuan Dewan Rakyat
Ahli Parlimen Kinabatangan, Datuk Seri Bung Moktar Radin meminta Menteri Ekonomi menyatakan langkah tersebut pada sesi jawab lisan.
![Kerajaan cadang perkenal pembiayaan swasta pastikan kemampanan sektor air Kerajaan cadang perkenal pembiayaan swasta pastikan kemampanan sektor air](https://resizer-awani.eco.astro.com.my/tr:w-177,h-100,q-100,f-auto/https://img.astroawani.com/2024-07/81720085306_FadillahYusof.jpg)
Kerajaan cadang perkenal pembiayaan swasta pastikan kemampanan sektor air
Kerajaan menyasarkan untuk memperkenalkan pembiayaan swasta alternatif bagi memastikan kemampanan kewangan program sektor air.
[INFOGRAFIK] Tarikh-tarikh penting Istiadat Pertabalan Yang Di-Pertuan Agong ke-17
Berikut adalah info berkenaan dengan tarikh-tarikh penting Istiadat Pertabalan Yang Di-Pertuan Agong ke-17
![Menendez didapati bersalah ke atas 16 pertuduhan rasuah Menendez didapati bersalah ke atas 16 pertuduhan rasuah](https://resizer-awani.eco.astro.com.my/tr:w-177,h-100,q-100,f-auto/https://img.astroawani.com/2024-07/81721174203_tbRobertMenendez.jpg)
Menendez didapati bersalah ke atas 16 pertuduhan rasuah
Juri di Mahkamah Persekutuan Manhattan membacakan keputusannya pada Selasa selepas berbincang selama lebih 12 jam selama tiga hari.