RHB first financial institution to be awarded ISO/IEC Certification

RHB Banking Group (RHB)'s Group Technology Services becomes the first financial institution in Malaysia and Singapore to be awarded the ISO/IEC 20000-1:2011 Certification.

RHB group managing director Datuk Khairussaleh Ramli said the certification was a testament to RHB's capabilities and capacity to manage and operate in today’s highly complex information technology (IT)-driven business environment.

"It will strengthen our customers' confidence in RHB in terms of service quality and fulfill our promise as a trusted partner," he said in a statement today.

Khairussaleh said the certificate would also enhance RHB's brand as a leader in the adoption of recognised global IT service management standards.

The ISO/IEC 20000-1:2011 Certification is a service management system standard which specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve a Short Message Service (SMS).

The conditions include the design, transition, delivery and improvement of services to fulfill agreed service requirements.

The certificate was pursued to enable RHB Group Technology Services to adopt and operate on recognised international standards for IT service management.